Southeastern Railway Enforcement Officer Job in London

Job Description

Looking for a meaningful career where every shift makes a difference? Join Southeastern Railway as a Railway Enforcement Officer and help keep passengers safe while patrolling trains and stations. Enjoy structured training, a strong team culture, and a role where purpose and community come first.

Responsibilities

• Patrol stations and trains to tackle fare evasion, crime, and disruptive behavior.
• Safeguard vulnerable passengers by collaborating with station teams and British Transport Police.
• Physically intervene when necessary, following full conflict de-escalation training.
• Support investigations by collecting evidence and reporting minor incidents.

Requirements

• Must reside within 45 minutes of the assigned depot (Chatham, Dover, Orpington, Sittingbourne, or Tonbridge).
• Successful completion of Level 2 Non-Police Personnel Vetting (NPPV) by the British Transport Police.
• Must have been a UK resident for a minimum of 3 years.

Qualifications

• Excellent communication skills, both written and verbal.
• Demonstrated ability to handle conflict and remain composed under pressure.
• Experience dealing with the public in challenging or customer service scenarios.
• Self-motivated, team-oriented, and capable of working with limited supervision.

Benefits

• Free rail travel on Southeastern routes.
• 28 days of annual leave (including bank holidays).
• Final salary pension scheme.
• Nationally-recognized training with an apprenticeship in Passenger Services.

Work Schedule

• Shift patterns include early mornings, late nights, weekends, and bank holidays.
• Shifts may start as early as 6 AM or end as late as 2 AM.
• Typically, one week of early shifts is followed by three weeks of late shifts.

How To Apply?

Please visit the official Southeastern Railway careers page or apply through LinkedIn by searching for “Railway Enforcement Officer Opportunities – Southeastern Railway”.

About Company

Southeastern Railway operates over 1,700 daily train services across London, Kent, and East Sussex, moving more than 400,000 passengers. We’re committed to safety, inclusion, and professional growth, with recognition such as ‘Great Place to Work’ and WORK180 Employer for Women. Our goal is to represent and serve our diverse communities with excellence.