Tesla Regional Supervisor Job Opening

Job Description

Tesla is seeking a Regional Supervisor for Tesla Support to join our team based in London or Manchester. You’ll help lead our international support team in building a seamless, automated and world-class customer experience, coaching new advisors and driving continuous improvement across support operations.

Responsibilities

• Coach and support newly hired Tesla Support advisors on the fundamentals of the role.
• Act as the escalation point for customer issues, representing Tesla’s brand, mission, and values.
• Maintain close collaboration with cross-functional stakeholders to relay key customer feedback.
• Lead a country-specific team of advisors and ensure service delivery is in line with performance goals.
• Manage frequent ad hoc tasks and adapt to shifting business needs with professionalism and speed.
• Use key call metrics and CSAT data to track and report support performance across your region.
• Drive initiatives that improve internal processes and enhance customer experience across the board.
• Facilitate knowledge sharing sessions within and across country teams.
• Uphold Tesla’s customer-centric values and ensure exceptional service delivery.

Requirements

• Ability to manage shifting priorities and thrive in a fast-paced operational environment.
• Track record of successfully leading teams; experience in automotive, IT, or engineering a plus.
• Demonstrated capability to coach and develop others effectively.
• Comfortable managing competing priorities and implementing initiatives under pressure.

Qualifications

• Experience in stakeholder management and cross-functional communication.
• Strong sense of ambition, urgency, and continuous improvement mindset.
• High level of energy, drive, and professional integrity.
• Empathy and the ability to understand and resolve complex customer concerns.

Benefits

• Opportunity to work in a mission-driven, fast-growing global company.
• Be part of a collaborative and innovative team focused on sustainability.
• Development and leadership training opportunities.

How To Apply?

Please apply directly through Tesla’s career portal or submit your application via LinkedIn by searching “Regional Supervisor, Tesla Support – London/Manchester”.

About Company

Tesla is accelerating the world’s transition to sustainable energy through electric vehicles, solar solutions, and energy storage systems. Tesla Support EMEA is a diverse, customer-facing team that ensures every Tesla owner receives outstanding service.